RAL
In case of a dispute, the consumer may turn to an Alternative Dispute Resolution entity (RAL). The Alternative Dispute Resolution entities (RAL) are the entities authorized to conduct mediation, conciliation, and arbitration of consumer disputes in Portugal that are registered in the list of RAL entities provided for by Law No. 144/2015.
Click on www.ipai.pt/fotos/gca/i006245_1459446712.pdf
RLL
The consumer may turn to the European online dispute resolution platform available at ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT
